Frequently Asked Questions
How do I make an Appointment?
Simply call our main number at (281) 955-2650 between 8:00 a.m. and 5:00 p.m., Monday through Friday. Please have your insurance card available. Or you can request an appointment online using this form.
How long will it take me to get an appointment?
For urgent conditions such as broken bones or acute joint injuries, one of our doctors is usually available to see you within 1-2 days. For conditions that are non-urgent, you can usually be seen within one week.
What should I bring to my appointment?
Bring your insurance card, and a referral from your PCP (Primary Care Provider), if needed by your health plan. Also bring any cd, x-ray film and reports. Many patients find that bringing comfortable clothes, such as gym shorts, is preferable to wearing paper gowns when being seen for back, hip, or knee problems.
How much will my office visit cost?
Depending on your insurance plan, we will collect your co-payment and any applicable deductible at the time of your office visit. As a courtesy to you, we will fill out insurance forms and bill your insurance carrier. In the case of accidents, we will not bill third parties, such as auto or homeowners insurance carriers, and do require full payment at the time of your office visit. You will, however, be given an itemized statement for reimbursement from the involved insurance carrier.
How do you handle prescriptions?
For your safety, prescription refills are authorized during regular office hours only, when we have access to your file and records. We ask that you call your pharmacist 24-48 hours in advance for a refill, and he or she will then contact us for authorization. You can also request a prescription refill online using this form. Please note that only active prescriptions approved by your doctor will honored when submitting your request online.
How do you handle telephone calls?
Our highly trained registered nurses and physician assistants can usually answer most of your questions when you call. Since the doctors and medical assistants are often in surgery or seeing patients, you may be asked to leave a message, and can expect a return call by the end of the day. For emergencies, a doctor will be paged and return your call as soon as possible.